Technical Support Engineer @ Eagle-hitech Softclou

Job Description

We are pleased to inform you about the current job openings at Eagle-HiTech Softclou Pvt Ltd.

 

Role- Technical Support Engineer

• Salary Package: 2,25,000 3,20,000 per annum

• Job Type: Full-Time

• Job Location: Chennai

• Qualification: BE/B.Tech, BSc, BCA, MCA, MSc, or any degree

• Experience: Freshers

 

Contact Details to connect:

• Email: com

• Contact Person: Nakul

• Phone: +91 95hidden_mobile4

 

Responsibilities:

• Address user tickets related to hardware, software, and networking

• Guide customers through installation of applications and peripherals

• Troubleshoot technical issues both remotely and in person

• Document issues and solutions for future reference

• Escalate unresolved issues to higher-level support

• Ensure user systems are fully functional and up to date

• Assist in creating technical manuals and documentation

Required Skills:

• Familiarity with Windows/Linux/Mac OS

• Basic knowledge of routers, switches, and networking

• Experience with printers, scanners, and office automation tools

• Understanding of antivirus programs and cybersecurity best practices

• Strong problem-solving, multitasking, and communication skills

• Customer-focused approach

 

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Keyskills:   networking hardware troubleshooting it support support lan technical support wan desktop support technical support engineer