Customer Care Executive @ Teleperformance (TP)

Job Description

Job Opening: Customer Care Executive Blended Process | Mohali WFO

Company Overview:
Join a globally recognized technology & engineering leader at Teleperformance Mohali. Be part of a high-performing team delivering exceptional customer support and driving satisfaction through technical assistance and upselling premium solutions.

Role & Responsibilities:

• Provide professional chat-based support for customer queries
• Assist customers with technical troubleshooting and issue resolution
• Guide customers on product usage, best practices, and care tips
• Identify opportunities to upsell and recommend premium solutions
• Ensure accuracy, quality, and timeliness in all interactions

Eligibility & Requirements:

• Education: 10+2 / Graduate (any discipline)
• Typing Speed: Minimum 30 WPM with 90% accuracy
• Age: 18+ years
• Must not be pursuing regular studies
• Shifts: 9.5 hours, rotational, 5.5 days/week
• No leaves for the first 3 months
• Cab facility available for female employees (9 PM 6 AM shifts)

Compensation:

• Freshers: CTC 28,000/month | In-Hand 23,000/month (23,000 fixed + up to 2,000 PLI)
• 1+ Year Experience: CTC 29,000/month | In-Hand 24,000/month (24,000 fixed + up to 2,000 PLI)

Selection Process:

• HR Screening
• Operations Assessment
• Computer-Based Assessment
• Typing Test

Why Join Us:

• Work with a global technology leader in a professional and structured environment
• Gain expertise in technical support, troubleshooting, and upselling skills
• Performance-based incentives and clear career advancement opportunities

How to Apply:
HR Priyanka Dhar
7908390*** (Call: 11 AM 8 PM | WhatsApp messages welcome)
pr**********r@te****************s.com

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Keyskills:   Non Voice Process Technical Support Chat Support Chat Process BPO Bpo Customer Service Customer Care