Senior Supervisor, Transaction Processing
- Conduent
- 3 - 6 years
- Visakhapatnam
- 3 months ago
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Job Description
Job Track Description:
- Requires broad technical expertise and company and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Achieves goals through the work of others.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Supervises daily tasks of complex business, technical support, or production teams.
- Sets team priorities to ensure timely project completion.
- Coordinates work activities with other supervisors.
- Makes decisions based on policies, procedures, and business plans.
- Receives guidance from manager.
- May not perform the work supervised.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.
Business Expertise
- Understands how to improve efficiency across related teams.
Impact
- Impacts the quality and effectiveness of the team and its contribution to the subfunction.
Leadership
- Sets priorities and mentors employees to meet daily deadlines.
Problem Solving
- Resolves day-to-day technical and operational problems.
Interpersonal Skills
- Uses tact to exchange information and handle sensitive issues.
Responsibility Statements
- Manages teams and provides direction to resolve problems.
- Manages client SLAs.
- Coordinates resource planning.
- Coordinates with support functions.
- Generates financial reporting
- Prepares employee payroll.
- Communicates with stakeholders and clients.
- Drives process efficiencies.
- Coordinates employee training and development.
- Manages people and performance.
- Manges risk management, security, compliance and business continuity.
- Manages client transitions.
- Responsible for billing and invoicing.
- Participates in customer meetings and conference calls.
- Ensures best business practices and standard business policies.
- Performs other duties as assigned
- Complies with all policies and standards
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Technical Operations (Tech Ops)Employement Type: Full timeContact Details:
Company: ConduentLocation(s): Visakhapatnam
Keyskills: production customer service technical support desktop support troubleshooting networking customer support system administration manpower handling remote support installation software support manufacturing production planning finance
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