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Senior Manager - Process Excellence @ Conduent

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 Senior Manager - Process Excellence

Job Description

Key Tasks & responsibilities

  • Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
  • Providing HighQualityBusiness analytics support to Management team
  • Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
  • Ensure effectiveness of Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues
  • Leading high impactSixSigmaand Lean projects
  • Coach green belt and smaller/lower complexity projects across the business.
  • Mentoring Green Belts/Yellow Belts
    • Business Process matrices & Reporting:
  • To define & develop Process Metrics Scorecard (Client u2013 Domain level) u2013 both for existing key clients and new clients and Tracking performance around these metrics
  • Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals
    • Knowledge & Skills
  • Six Sigma Green Belt or Black Belt certifications
  • Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
  • Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
  • Strong analytical and problem-solving skills with sound business Knowledge
  • Possess excellence, project management, and people management skills.
    • Qualifications
    Graduate in any stream, Engineering Graduates are preferred. At least 5 Years of relevant experience in the field of Quality 8-10 years of experience in managing qualityin manufacturing, IT and BPO for multiple customers. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment to******A@co*****t.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

    Job Classification

    Industry: BPM / BPO
    Functional Area / Department: Quality Assurance
    Role Category: Business Process Quality
    Role: Process / Operational Excellence
    Employement Type: Full time

    Contact Details:

    Company: Conduent
    Location(s): Noida, Gurugram

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    Keyskills:   project management presentation skills sql tableau data visualization six sigma process excellence mechanical engineering preventive maintenance power bi gear box hydraulics lean compressors six sigma green belt mechanical maintenance

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    Conduent

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