Branch Operations Manager-branch Banking-branch Banking
- Kotak Mahindra Bank
- 1 - 10 years
- Hyderabad
- 7 months ago
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Job Description
We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences Oversee day-to-day branch operations, ensuring smooth and efficient functioning Ensure strict adherence to bank policies, audit standards, and regulatory requirementsAuthorize and verify system inputs for customer transactions and service requests (SO/SDO/RO)Manage branch lobby and customer queues to enhance service deliveryHandle cash operations, including foreign exchange (FX) and traveler s cheques (TCs), within prescribed limits Address and resolve customer complaints within defined turnaround times (TAT)Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPCJob Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Branch Operations ManagerEmployement Type: Full timeContact Details:
Company: Kotak Mahindra BankLocation(s): Hyderabad+ View Contact
Keyskills: Service delivery Branch banking Banking operations Branch operations cash operations Customer service Customer complaints Operations Foreign exchange Auditing
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