International BPO Process @ eClerx

Home > Customer Success, Service & Operations - Other

International BPO Process

eClerx
0 - 2 years
Mohali, Chandigarh
6 months ago
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Job Description

Analyst International Voice Operations Customer Care Customer Operations Responsibilities

- Take appropriate steps to resolve customer's problems

- Troubleshoot technical issues related to customers services

- Communicate effectively and close the loop with clients in case of observations

- Update status in internal as well as client tools

Preferred candidate profile

Minimum Qualifications

- Graduate either Fresher/Experienced

- Good communication and interpersonal skills

- Ability to quickly and efficiently assimilate process knowledge

- Professional in conduct/behaviour, appearance and communication

- Understanding of web technology and cable setup

- Reliability in terms of attendance and timing

- Flexible for 24x7 shifts

- Should not have any commitments part time courses, tuitions, etc. that hamper work performanceRole & responsibilities

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers

Contact Details:

Company: eClerx
Location(s): Mohali, Chandigarh

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Keyskills: BPO International Voice Customer Service Customer Support Voice Process Inbound

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₹ 2-3 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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eClerx

International BPO Process @ eClerx

Home > Customer Success, Service & Operations - Other