Process Associate-HR Sukalpa
- Wipro
- 1 - 2 years
- Hyderabad
- 6 months ago
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Job Description
- Designation-Customer Support / Seller Support
- Exp: 1+years in Customer support
- Both Side cab facility
- Rotational shift with shift allowance
- Rotational week off
- Only Immediate Joiners
Skills -1. Language Proficiency:
* Fluent in verbal and written English with a neutral accent, suitable for global communication.
Strong grasp of English grammar, sentence structure, and vocabulary to ensure clarity and professionalism across all channels.
2. Channel Flexibility and Adaptability:
* Fully trained and able to seamlessly operate across email, chat, and voice support.
* Ability to switch between channels based on business needs while maintaining quality and tone consistency.
3. Customer Handling Skills:
* Demonstrated active listening, empathy, and customer-first approach.
Skilled in de-escalation, conflict resolution, and managing sensitive or complex customer scenarios.
4. Communication & Documentation.
* exceptional communication skills tailored for email and chat, with proper grammar, tone, and formatting.
5. Analytical Thinking & Problem solving
* Ability to understand customer content and provide effective and timely solutions.
* Skilled in navigating tools and resources to resolve queries independently.
Candidates can share their resumes on 9740392*** with the subject line "HYD CSA"
Job Classification
Industry: BPM / BPOFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Hyderabad
Keyskills: International BPO BPO Customer Support Non Voice Process Voice Process Bpo Non Voice
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