Service Desk Engineer - Face To Face Interview @ Cognizant

Home > Non Voice

Service Desk Engineer - Face To Face Interview

Cognizant
1 - 6 years
Hyderabad
5 months ago
Email to a friend
Report this job

Job Description

Receives and handles calls for service, and follow agreed procedures to resolve tickets
Promptly allocates calls as appropriate
Logs incidents and service requests and maintains relevant records
Managing incidents and requests through the service management tool
Provide support for a wide range and constantly evolving applications, software & hardware
Maintaining governance standards across all IT service management processes
Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue
Identify repeat issues or service risks
Take ownership of faults in a logical manner and throughout their entire lifecycle
Exposure to ServiceDesk GenAI solutions is a big plus

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Tech Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: IT Helpdesk IT Service Desk Ticketing Tools Service Desk

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Associate Analyst- Complaint admisitration

Wipro

0 - 2 years

Mumbai

6 days ago

₹ Not Disclosed

Travel Associate ! Us Process :: Bpo :: Salary Upto 5.5 Lpa

WSNE Consulting

2 - 6 years

Noida, Gurugram

6 days ago

₹ -5.5 Lacs P.A.

Mega Walk-in Drive -international Chat Process (non-voice)

IntouchCX

1 - 3 years

Hyderabad

6 days ago

₹ 2.25-3.5 Lacs P.A.

Hiring Now: Fraud Analyst Virtual & Walk-in Interviews || Call Now

HBR

1 - 6 years

Noida, Gurugram

6 days ago

₹ 2-5 Lacs P.A.

Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...

Service Desk Engineer - Face To Face Interview @ Cognizant

Home > Non Voice