Hiring For Helpdesk
- Anayptss India
- 1 - 6 years
- Coimbatore
- 3 months ago
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Job Description
Job Details -
- Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. Participate in the development and maintenance of technical documentation, including troubleshooting guides and knowledge base articles. Continuously expand your technical knowledge and skillset, actively seeking learning opportunities and staying informed about emerging technologies and industry trends. Collaborate with cross-functional teams, including infrastructure, development, and operations, to resolve technical issues and enhance overall IT operations. Participate in team meetings, sharing insights and contributing to process improvements and knowledge sharing initiatives. Follow established ITIL (Information Technology Infrastructure Library) practices and processes to ensure adherence to service level agreements (SLAs) and IT service management (ITSM) standards. Maintain a customer-centric approach, fostering positive relationships with end-users and providing clear and concise communication throughout the support process.
The Ideal Candidate Will Have: Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications or equivalent work experience will be considered. Proficient knowledge of Windows operating systems and Microsoft Office applications, complemented by a strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITIL best practices and a customer-centric approach to service delivery. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Certification are a plus."
location - Coimbatore
Work From Office
Salary Grade 5- LPA + Variables (Note- Candidate Will get 30 % hike On Last drawn Salary}Virtual Interview Batch 13th Oct
Excellent Communication Skills
One Side Shuttle
Night Shift
Call For More info - Milki Bisht 9151206*** Or Share your cv at mi********t@nl****h.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: helpdeskLocation(s): Coimbatore
Keyskills: Helpdesk Technical Voice Citrix VDN L1 Support IT Helpdesk MS Outlook Us Technical Troubleshooting Active Directory Desktop Support IT Service Desk VPN Remote Support Technical Helpdesk Ticketing Tools Service Desk Technical Support MS Office Outlook Citrix Vdi
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