Customer Support @ Impetus Career

Job Description

Job Title: International Chat Process Executive

Location: Ahmedabad, Gujarat
Department: Customer Support / BPO Operations
Work Type: Full-time (Rotational Shifts / Night Shifts)

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About the Role

We are hiring International Chat Process Executives for our Ahmedabad office. The role involves handling real-time chat and email interactions with international customers to provide excellent service, resolve queries, and ensure a positive customer experience all through written communication.

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Key Responsibilities

• Handle live chat and email support for international customers (US/UK/Australia clients).

• Respond promptly and accurately to customer queries and concerns.

• Maintain a professional tone and clear written communication at all times.

• Document all interactions and update customer records in the CRM system.

• Coordinate with internal teams to resolve complex issues when required.

• Meet daily/weekly performance metrics such as response time, accuracy, and customer satisfaction.

• Adhere to process guidelines, security protocols, and service quality standards.

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Required Skills & Competencies

• Excellent written English communication skills (grammar, spelling, clarity).

• Ability to multitask (handle multiple chat windows simultaneously).

• Strong problem-solving and typing skills (minimum 3540 WPM preferred).

• Good understanding of customer service principles.

• Ability to work in night shifts or rotational shifts as per process requirements.

• Tech-savvy and comfortable using CRMs, ticketing systems, and MS Office tools.

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Educational Qualification

• Graduate / Undergraduate (any stream)

• Freshers with strong written English are welcome.

• Experience (6 months2 years) in international chat or email support preferred.

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Shift & Work Details

• Shift: Rotational / Night Shifts (as per international process)

• Work Mode: On-site (Ahmedabad office)

• Working Days: 5 days working, 2 rotational offs

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Perks & Benefits

• Attractive salary package + performance-based incentives

• Cab facility / Transport allowance (as per company policy)

• Comprehensive training and career growth opportunities

• Friendly and inclusive work culture

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Keyskills:   international voice process blended process customer support customer service international bpo chat process international call center