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Support Associate @ SAP

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 Support Associate

Job Description

  • Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
  • Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
  • Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
  • Collaborate with teams in other regions and/or functions across the globe
  • Actively provide customer feedback to development based on delivery
  • Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
  • Be engaged on the latest technologies and SAP products
  • Be accountable for projects and services and deliver Enterprise Support services / projects
  • Develop new service contents, trainings, specifications and documentation
  • Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
  • Flexible to work in shift timings (12 9 PM, default) due to the geographical focus of the delivery team based out of Bangalore, India.
What you bring
  • Degree in Computer Science, Data Science (AI related curriculum), Physics, Maths, Engineering or similar
  • 1-2.6 years of technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, & SAP Analytics Cloud/Datasphere (SAC).
  • Technology: ABAP / Netweaver (Basic to Advanced knowledge Performance Tuning skills with ABAP will be a plus)
  • Database/Application skills: S/4 HANA
  • Proficient English language skills
  • Technical inquisitive nature with strong analytical and problem-solving skill
  • Strong customer-facing experience and business acumen
  • Proven knowledge about SAP Services & Support Portfoli

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: SAP
Location(s): Bengaluru

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Keyskills:   Computer science Performance tuning SAP Analytical Consulting Support services Customer engagement Analytics Ariba ABAP

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