Operations Manager, INFC Operations
- Amazon
- 3 - 8 years
- Hyderabad
- 2 months ago
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Job Description
Job Title: Operations Manager :
A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he is expected to create building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics Initiatives. Responsibilities:
Ensure a safe work environment for all associates and team
Lead and supervise a team of Area Managers, TLs as Direct reportees supported by PAs and Associates in Operations
Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations
Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
Ensure BM rates and OP2 throughput deliverables
Interfacing well with other OMs. Taking up cross functional projects by the adoption of best practices
Proactively identify and lead process improvement initiatives
Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
Lead ART events from capacity planning perspective and prepare Man, Material, and Machine
Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Fice teams. Ensure best practices in people management and accountable for FCs compliance, Connections and scorecards.
Manage People and team development
Understand Flex levers , take up new Amazon technicalities associated with the roles requirements and Amazon ERP systems.
Create leaders and talent pipeline. Good stake holder management and project management skills
Do cross functional and cross mile interfacing and take up for the best practices and initiatives
3+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
5+ years of experience in managing diverse teams with operational excellence.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: Outbound ERP Operational excellence Staffing Process improvement Strategic planning Order processing Forecasting Six sigma Capacity planning
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