Customer Care Executive @ IGT Solutions

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Customer Care Executive

IGT Solutions
0 - 2 years
Noida, Gurugram
4 months ago
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Job Description

***OPPORTUNITY FOR FRESHERS (Graduate/Undergraduate)*****

Job Title: Customer Support Executive Travel Process

Organization: IGT Solutions Pvt. Ltd.
Location: Gurugram, Haryana
Experience: 03 Years
Qualification: No Graduation Required
Salary: Handsome Package + Attractive Incentives
Perks: Free Airline Tickets | One Side Cab Facility

About IGT Solutions:

IGT Solutions is a leading BPM, Technology, and Digital Services provider focused on the Travel, Transportation, and Hospitality industry. We deliver innovative customer experience and process optimization solutions for global travel brands.

Job Description:

We are hiring Customer Support Executives for our Travel Process. The role involves handling customer queries related to airline bookings, cancellations, reissuance, and general travel support. Youll be part of a dynamic team delivering world-class service to our customers.

Key Responsibilities:

Manage inbound and outbound customer interactions (calls, chats, or emails) regarding airline and travel services.
Provide accurate information about flight schedules, fares, policies, and booking details.
Handle ticketing, rebooking, and refund processes efficiently.
Ensure customer satisfaction through professional communication and problem resolution.
Meet performance metrics related to quality, accuracy, and productivity.

Required Skills:

Excellent verbal and written communication skills in English and Hindi.
Strong customer service and interpersonal skills.
Basic computer proficiency and good typing speed.
Ability to work in rotational shifts (including night shifts).
Positive attitude, adaptability, and willingness to learn.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Freshers

Contact Details:

Company: IGT Solutions
Location(s): Noida, Gurugram

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Keyskills: Communication Skills Airline Process Travel Process Customer Care Domestic Ticketing Fluent English Airlines GDS Airline Ticketing International Ticketing

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₹ 1.75-3 Lacs P.A

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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IGT Solutions

Artech works with over 100 Fortune 500 clients across the USA, Canada, India, the Philippines, and Singapore.\n\nOur Brand Philosophy:\n\nWe believe intelligence is a combination of technology and human ability translated into intelligent solutions. Today, organizations need a workforce that can pro...

Customer Care Executive @ IGT Solutions

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