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Front Office Opd/ipd Executive Required @ Fortis Hospital, Vasant Kunj

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 Front Office Opd/ipd Executive Required @ Fortis Hospital, Vasant Kunj

Job Description

Interested candidates can contact Ms. Neeharika at 9953835*** or can mail their resume at ne************a@fo*************e.com


  • Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers
  • Registration: Complete the registration process in a timely and accurate manner
  • Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift.
  • MIS: Maintain and generate process related data as and when required by the HOD
  • Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience
  • TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/corporates about status of payment. Update patients and doctors about status of authorization
  • Provide patients with information regarding advised investigations and procedures
  • Assist and direct patients that have come in for health check up
  • Manage and record time spent by patient as mentioned in the standard operating procedure
  • Co-ordinate for timely delivery of the report at the designated counter
  • Maintain service standards as specified in the standard operating procedure
  • Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
  • Interface with SRL Ranbaxy Lab and other diagnostic areas for patients investigation reports
  • Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
  • Proactively distribute feedback forms and seek suggestions from patients/attendants
  • Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile
  • Effectively utilize all communication systems
  • Adhere and contribute to cordial inter and intra team relations
  • Complete any other ad-hoc task assigned by the concerned superior

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Food, Beverage & Hospitality
Role Category: Front Office & Guest Services
Role: Front Office Executive
Employement Type: Full time

Contact Details:

Company: Fortis
Location(s): Delhi, NCR

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Keyskills:   Opd Billing Medical Billing Ipd Billing

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