Customer Support Executive- HR Shaeesta
- Wipro
- 0 - 2 years
- Pune
- 2 months ago
- Email to a friend
- Report this job
Job Description
We are hiring Customer Support Executives (Voice Process) who possess excellent communication skills and a passion for delivering outstanding customer experiences. The ideal candidate should be confident, well-spoken, and capable of handling customer queries efficiently over phone calls.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer queries and provide accurate information.
- Maintain call logs and update customer information in the system.
- Coordinate with internal departments to ensure timely resolution of issues.
- Work on Excel-based reports and data-driven modules when required.
- Ensure a high standard of communication and service quality on every call.
Required Skills and Qualifications:
- 6 months to 2 years of experience in Customer Support / Voice Process / BPO roles.
- Excellent English communication skills verbal and written.
- Good listening skills, patience, and a customer-first attitude.
- Strong analytical and multitasking abilities.
- Basic knowledge of computer operations and MS Excel.
- Ability to work in a fast-paced and target-oriented environment.
Perks and Benefits:
- Competitive salary with attractive performance incentives.
- Opportunity for career growth and skill development.
- Supportive team and positive work culture.
Interested candidates share resume on "7595058***" with subject line "CS-Pune"
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Pune
Keyskills: BPO Voice Process Voice Support Customer Support Customer Service Customer Care Customer Handling
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in