Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Experienced Sr/ Group Lead (content Moderation)/bpo Lead Hr Ishita @ Wipro

Home > Voice / Blended

 Experienced Sr/ Group Lead (content Moderation)/bpo Lead Hr Ishita

Job Description

Roles and Responsibilities

  • Manage a team of content moderators to ensure timely completion of tasks and maintain high-quality standards.
  • Develop and implement effective strategies for attrition control, shrinkage management, and KPI monitoring.
  • Collaborate with cross-functional teams to resolve escalations and improve overall BPO operations efficiency.
  • Ensure compliance with company policies, procedures, and regulatory requirements related to content moderation.
  • Analyze performance metrics such as SLA achievement, quality scores, and customer satisfaction ratings.

Desired Candidate Profile

  • 10-12 years of experience in BPO industry with expertise in Content Moderation/Content Review/Content Management.
  • Strong understanding of Escalation Management principles and practices.
  • Excellent Team Leadership/Team Management skills with ability to motivate teams towards achieving goals.
  • Proficiency in Attrition Control/Attrition Management techniques using various tools like X-Ray Analytics etc.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Onboarding - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Hyderabad

+ View Contactajax loader


Keyskills:   Team Management Team Leadership Attrition Control Escalation Management Attrition Management Bpo Operations KPI Monitoring Content Moderation Shrinkage Control SLA Management

 Fraud Alert to job seekers!

₹ Not Disclosed

Similar positions

International Voice Process Executive- Experienced only

  • IntouchCX
  • 1 - 3 years
  • Hyderabad
  • 4 days ago
₹ 2.5-4.5 Lacs P.A.

Hiring For Cce || Wfo|| 4 Lakhs Ctc+incntvs ||call Hr Shila

  • Origin Recruiters
  • 0 - 5 years
  • Noida, Gurugram
  • 22 days ago
₹ -5.5 Lacs P.A.

Phone Banking Officer For a leading Bank, Day Shift, sal 5lpa

  • Creative Hands HR
  • 0 - 5 years
  • Hyderabad
  • 24 days ago
₹ -5 Lacs P.A.

Customer Support Representative - Voice process - HR Soumini

  • Wipro
  • 1 - 2 years
  • Pune
  • 24 days ago
₹ Not Disclosed

Wipro

Wipro Limited