International Voice process- Customer service @ IntouchCX

Job Description

Job Description:

We are hiring enthusiastic and customer-focused professionals for our International Voice Process. The role involves handling inbound and outbound calls, assisting customers with queries, resolving issues, and ensuring a high level of customer satisfaction.

Responsibilities:

• Handle international customer calls professionally and efficiently.
• Provide accurate information and timely resolution to customer queries.
• Maintain call logs and update CRM systems.
• Meet performance targets (AHT, CSAT, etc.).
• Work collaboratively with the team to improve service delivery.

Required Skills:

• Excellent spoken English communication skills.
• Strong customer handling and problem-solving abilities.
• Willingness to work in rotational shifts (including night shifts).
• Basic computer knowledge.
• Prior experience into International Voice process atleast 6 Months (BPO/KPO) is a plus.

Perks & Benefits:

• Attractive salary with incentives
• Transport facility (Two way cab)

Intrested Candidates Please Reach out Below Recruiter for Scheduling the Interview
HR Divya

8660530***

Walkin- Location: Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall (https://maps.app.goo.gl/9UXo44Qvz2tLKv4N8)(come along with Your resume, write HR Divya on top of the rrsume and once you reach just ping me or call me

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Keyskills:   Customer Support International Voice Process Communication Skills International Call Center Voice Process International Process Us Voice Process International BPO