Operations Associate
- Delhivery
- 0 - 2 years
- Mumbai
- 2 months ago
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Job Description
Key Responsibilities:
1. Order Fulfillment Coordination
- Call delivery partners (2W and 3W) for all unfulfilled or delayed orders to understand the reason for non-fulfillment.
- Coordinate with the MG Centre Executives to reassign or resolve unassigned orders in real-time.
- Ensure 100% coverage of unfulfilled order cases within the same day.
- Track progress and ensure timely closure of pending deliveries.
2. RCA (Root Cause Analysis) & Reporting
- Record detailed reasons for each unfulfilled order (e.g., absenteeism, delay, vehicle issue, incorrect route, etc.).
- Prepare daily reports summarizing RCA findings and share them with the Fixed Fleet Manager.
- Identify recurring issues and suggest preventive measures to reduce order drop-offs.
3. Communication & Coordination
- Maintain regular communication with delivery partners and centre executives for operational updates.
- Support escalation handling by providing on-call clarity on order or partner-related issues.
- Ensure accurate updates in system tools or tracking sheets after every call.
4. Data & Documentation
- Maintain a call log for all outbound calls and follow-ups.
- Update partner or order-related notes accurately in CRM or tracking platforms.
- Flag any critical cases or recurring patterns to the Fixed Fleet Manager immediately.
Key Requirements:
- 12 years of experience in operations coordination, or customer support, preferably in logistics, supply chain, or delivery-based industries.
- Excellent communication skills in Hindi and English (regional language preferred).
- Strong follow-up discipline and attention to detail.
- Ability to handle high call volumes efficiently.
- Basic proficiency in Excel / Google Sheets for daily reporting.
Job Classification
Industry: Courier / Logistics (Logistics Tech)Functional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: DelhiveryLocation(s): Mumbai+ View Contact
Keyskills: Operations Coordination Compliance
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Delhivery
Delhivery is India's leading supply chain services company. The company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing and technology services. Our vision is to become the operating ...
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