Hiring For International Voice Process Mumbai - Walk-in Interviews
- Sutherland
- 1 - 3 years
- Mumbai
- 2 months ago
- Email to a friend
- Report this job
Job Description
Job Title:
Customer Service & Mortgage Collections Voice Process (Inbound & Outbound)
Job Description:
We are hiring experienced professionals for Mortgage Servicing Inbound & Outbound Voice Process. The role involves handling customer resolution calls, payment support, escrow/payoff queries, and delinquency management.
Key Responsibilities:
- Handle inbound & outbound calls related to collections, payments, payoff, escrow, document requests, billing inquiries, and account status.
- Contact borrowers using dialer to resolve delinquency via Speedpay and other loss mitigation options.
- Provide accurate information using scripted materials and ensure high-quality customer service.
- Resolve customer issues related to mortgage loans and escalate cases as required.
- Coordinate with internal teams to support complex customer problems.
Required Skills:
- Minimum 1 year experience in International Voice / Customer Service / Collections.
- Prior mortgage or BFSI experience preferred.
- Excellent communication & active listening skills.
- Ability to handle difficult conversations professionally.
- Experience using CRM, dialers and call resolution systems.
Work Location:
Navi Mumbai - Airoli
Eligibility Travel Boundaries:
Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:
-Central Line: Kalyan to Sion.
-Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)
-Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Shift:
US Shifts - Willing to work in night shift and with split offs.
Apply Now:
DM / Share CV with subject line Mortgage Customer Service/Collections
HR Prerana and Pr**********y@su*************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Customer Support Fluent English Collections Process Us Voice Process International BPO Excellent Verbal And Written Communication Skills Mortgage International Voice Process
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