International non Voice| Customer Support Executive
- IntouchCX
- 0 - 5 years
- Bengaluru
- 2 months ago
- Email to a friend
- Report this job
Job Description
Greetings from IntouchCX !
We are currently Hiring for
International Non Voice Process - Email & Chat Support Immediate joiner required
Contact Details: HR : Gayathri
Mobile number : 7899915***
Email ID : ga****************s@in******x.com
The role of Customer Support Associate (CSA), will be responsible for:
- Providing support and resolve technical issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
- Leveraging their experience to provide feedback to the team on how to improve client services
- Driving customer communication during critical events
Essential skills :
- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
- Demonstrate empathy and patience to the customer
- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned
Critical skills:
- Excellent written communication and typing skills.
- Proficiency in English High attention to detail and accuracy.
- Ability to multitask and manage multiple chat windows simultaneously.
- Ability to multitask and manage multiple chat windows simultaneously, and helpdesk software).
- Empathy and a customer-first mindset.
- Capable of rapidly learning new tools and features, interpreting them through the lens of customer needs and usability.
- Applies guidelines consistently and objectively, while exercising sound judgment in complex or discretionary decisions
- Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays.
Educational/Work Experience and Requirements :
- Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus
- 1+ years of experience in Customer Service Chat or related field
Benefits:-
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
To schedule your interview kindly
Contact HR GAYATHRI or WhatsApp your CV on 7899915***/ Email to ga****************s@in******x.com.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: International Non Voice Email Support Bpo Customer Service Non Voice Process International Voice Process International BPO
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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