Position: - Manager/ Senior Manager, Installation
Experience: - 14+ years
Qualification:
What we are looking for?
Ensures safe, reliable, high-quality and profitable execution of the delivery projects within his/her portfolio, leading to customer satisfaction and fulfilment of KONE business objectives. Actively manage portfolio performance in terms of progress against schedule, planning accuracy, productivity, safety and quality performance. Ensure appropriate use of KONE installation methods and KONE Way operations management practices. Manage the regional Delivery Operations team, ensuring competence and optimized deployment/allocation of the resources.
Job Description:-
Safety and Quality
Proactively drives outstanding performance in Safety and Quality in Delivery Operations
Responsible for driving a culture of Safety and Quality throughout the organization
Accountable for the use of correct KONE installation methods and tools by the installation team, and for proper risk assessment for parts of installation where KONE method is not feasible
Customers
Establishes and promotes service-minded culture and outside-in thinking in Delivery Operations
Captures and feeds Voice of Customer throughout Delivery Operations
Manages customer disputes and escalations, and tracks NPI and transactional survey feedback
Leadership and people development
Leads, evaluates, and develops his/her operations team and professionals to achieve the established safety, quality, profitability, productivity, and customer satisfaction goals. Identifies and address competence development needs for project management and installation.
Accountable for his/her Delivery Operations teams adherence to KONE Way and standard ways of working requirements
Installation
Drives efficient, safe, and high-quality installation operations in line with regulatory and KONE methods, requirements, and site management practices
Responsible for Installation capacity planning
Accountable for optimized resource utilization (people and tools)
Project management
Ensures that KONE adds value to customers projects with seamless and reliable project delivery and proactive communication
Drives proactive, profitable, reliable, and efficient project management practices in line with KONE methods
Ensures accuracy of schedule (s-plan), revenue, and cost planning as per FL policyDelivery Operations management and routines
Organizes effective huddles with Field Supervisors to ensure execution of projects according to standard ways of working and proactive elimination of roadblocks to ensure uninterrupted flow
Organizes and operates regular portfolio and operational reviews (traction control) to manage project and installation performance
Organizes regular reviews of completed projects to analyze root causes for outliers (positive or negative), and to ensure lessons learnt; coaches his/her team to do so in their own projects
Business performance
Accountable for financial and customer performance of projects within his/her portfolio and for the accuracy of the orderbook and forecast of his/her portfolio
Actively monitors and reports project and installation performance, ensures action on deviations
Continual improvement
Proactively drives and coaches his/her team members to identify waste, find root causes, and implement improvements
Organizes regular retrospectives with his/her team to reflect on ways of working and identify improvements
About us:
KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings

Keyskills: Installation Installation manager project manager Elevators Elevator Installation Existing Installation New Installation Commissioning Escalators
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