Service Desk Technician
- Manageserve
- 1 - 3 years
- Hyderabad
- 3 months ago
- Email to a friend
- Report this job
Job Description
- Prompt triage, troubleshooting, and resolution of user requests and alerts from Pythian s IT infrastructure systems (Jira, Slack, Gmail).
- Assessing the case, collecting all the required data for either resolution troubleshooting, or escalation. and following up on tickets until their resolution.
- Documenting ticket activities, troubleshooting steps, and resolution.
- Building and maintaining trustful relationships between the user community and IT.
- Recognizing typical issues or requests and reducing their frequency by educating employees and creating Confluence articles.
- Identifying and recommending ways to make the usage of IT services simpler.
- Discovering inconsistencies in complying with corporate standards of security, hardware, and software platforms and working with staff to resolve them.
- Continuous learning of IT processes and tools.
- Configuring desktops, laptops (Windows, Apple and Chrome), Apple and Android mobile devices, software and services
- Participation in the on-call rotation after hours within the team and logging all the troubleshooting activities are a mandatory part of this position. This could include pages during weekends (while on call) and with the expectation that you can begin working on them instantaneously.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network Service TechnicianEmployement Type: Full timeContact Details:
Company: ManageserveLocation(s): Hyderabad+ View Contact
Keyskills: IT services SAP Linux Support services Customer service Oracle microsoft JIRA Information technology Android
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Manageserve
ManageServe is SAP certified hosting service provider. ManageServe Inc. is founded in 2005 with focus on providing quality and cost-effective service in the area of ERP application (SAP) technical support, hosting and implementation/upgrade/migration projects.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in