Area Manager-Branch Banking Operations
- Ujjivan Small Finance
- 5 - 10 years
- Mumbai
- 3 months ago
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Job Description
Business
- Prepare a regional operational strategy, under the guidance of the Regional Operations Manager and National Manager - Branch Operations.
- Implement strategy in their respective Branch Banking/Rural Banking Regions, monitor the same at defined periodicity and publish the complete report to senior management.
- Review all the policies and guidelines based on regional operational insights, identify any policy change required for the department, assess the impact and present a solution to supervisor for fix and implementation.
- Monitor the branches with respect to process adherence, perform surprise checks and identify the gaps.
- Prepare periodic reports and correct fixes based on branch visits
- Drive adherence to the branch operational score card, train the branches on the same and ensure the branches are above the required benchmark
- Identify branches under operational benchmark and recommend solutions to respective supervisors
- Collaborate with Branch managers / RSMs / AMs to ensure implementation of all operational checks, implement all policies/processes shared by central team.
- Implement approved operations policies and processes;
- Monitor key operational aspects such as Branch Cash Retention Limits and conduct cost analysis of account with high cash deposits.
- Work with RSMs / AMs to resolve critical issues and process improvements based on Audit Reports and Compliance feedback
- Monitor timely submission of data and documentation related to various operational and related business activities such as account opening.
Customer- Branch Banking/Rural Banking
- Analyze Service Index scores at the regions periodically and identify the related process bottlenecks
- Recommend solutions to key operational issues that result in delay of agreed customer TATs
- Monitor the account opening TATs, percentage of pending forms across branches
- Train branch operations' team on operational efficiency and courteous customer service
- Monitory and analyze ATM usage data and ensure ATM uptime and cash availability.
- Resolve escalations pertaining to ATM downtime; cash reconciliation and customer grievances
- Identify patters and review existing process to suggest changes to enhance customer experience at Branch
- Monitor adherence to TAT for all branches transaction, grievance redressal and customer queries
Internal Process- Branch Banking/Rural Banking
- Oversee management of Branch GL accounts in the system;
- Ensure proper document tracking is done for all physical documents processed from the Branches.
- Ensure adherence to timelines for branch level risk and compliance reporting across all branches in respective region.
- Process level Gaps/Issues/Audit findings - Accountable for the timely follow-up and closure of issues raised in Audit and design action plan for minimizing similar lapses
- Closely work with Regional Operations Manager to ensure delivery within SLA
- Liaison with regional heads for resolving escalations and thus ensure seamless branch operations
- Perform the monthly operational & compliance review of all branches which are rated Unsatisfactory and Needs Improvement.
- Monitor responses and adherence by branches on internal compliance monitoring tool and drive 100% adherence
- Monitor end of day reconciliation for branches for the region and correct discrepancies
- Monitor branch compliance to KYC and AML guidelines and timely reporting of respective region.
- Identify patterns of process non-adherence at branches and ensure closure and adherence with suitable training and coaching.
- Responsible for timely follow-up and closure of issues raised during branch audits and design action plans to minimize repetitive incidents
Learning & Performance
- Perform training needs to branch resources jointly with regional leadership and HR team.
- Prepare a plan and training calendar, implement across branches and review them periodically.
- Publish the report to senior management. Guide/train the team on Process, Compliance and Update on Changes
- Develop an action plan for low performance branches to ensure higher process compliance
- Ensure adherence to training man-days/ mandatory training programs and recommend identify new areas for training & development for self and team
- Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self and reportees.
Interested Candidates Can Share your updated resumes on -Call On 7021029*** OR sh*************d@uj****n.com
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Area / Territory ManagerEmployement Type: Full timeContact Details:
Company: Ujjivan Small FinanceLocation(s): Mumbai+ View Contact
Keyskills: Branch Banking Branch Banking Operations Retail Banking Branch Operations Banking Operations Audit Compliance Compliance Operations Retail Asset Operations Retail Banking Operations
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₹ 9-11 Lacs P.A
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