Maintain customer master data workflows (create/update) within the MDM ecosystem (Informatica IDQ & MDM).
Support account hierarchy management to ensure correct relationships and roll-ups.
Own enrichment of new customer records and ensure completeness of key attributes (ID numbers, industry, geography, address).
Data Quality & Match/Merge
Define and monitor data quality rules, metrics, and thresholds.
Perform regular match & merge validations to eliminate duplicates and maintain a single source of truth.
Investigate, resolve, and document data quality issues and root causes.
Data Alignment & Process Automation
Aligning customer data across core business systems and maintaining consistency.
Collaborate with IT to automate customer onboarding and updates.
Ensure application of data standards across systems.
Governance & Stakeholder Collaboration
Participate in data governance forums, contribute to policies and best practices.
Act as a point of contact for customer data-related inquiries and escalations.
Reporting & Monitoring
Prepare regular reports on customer data quality and completeness.
Highlight trends, risks, and opportunities for process improvement.
Skills & Qualifications
Bachelors degree in computer science, Information Systems, Data Science, or related field.
2-5 years of experience in Data Quality, Data Governance, or MDM roles.
Strong analytical and problem-solving skills with a focus on data accuracy.
Proficiency in SQL, Excel, and data analysis techniques.
Familiarity with CRM systems (e.g., Salesforce) preferred.
Understanding of data governance principles and data management best practices.
Excellent attention to detail and ability to work with cross-functional teams.
Strong communication skills to collaborate with stakeholders at all levels.
Knowledge of data visualization tools (e.g., Power BI) is a plus.
Job Classification
Industry: Software ProductFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Data AnalystEmployement Type: Full time