The Sales Operations Specialist is a critical individual contributor role who will have strong experience relating to doing business with Global customers, sales planning with analytical acumen, strategic thinking, and the ability to develop strong partnerships with sales operations managers and cross-functional teams. You will provide analytic support for the core sales operations team members, helping to identify trends, gaps, opportunities, and prepare for weekly, monthly, and quarterly meetings. You will own and maintain various operations cadence, forecasting, and business reviews, as well as monitoring and improving the overall pulse of the Global sales business through sales tools, processes, and metrics; empower decision-making, drive strategic initiatives, measure performance, and enable the sales leadership teams to focus on execution with accuracy.
Your Impact
Assist Theater and Area Sales Operations Leaders in all facets of running the business, including:
Drive adoption of forecasting tools and dashboards to promote consistent visibility and delivery of business plan
Act as primary driver of SFDC data cleanliness with respect to opportunities, Account hierarchy across the organization
Provide analytic data to support our annual sales planning, regional bookings forecast information leveraging existing internal processes, methodologies and automation/forecasting tools
Convert raw data into well-presented and useful business information that drives business decisions
Manage around and through potential process and technical limitations to deliver the best outcomes possible
Drive standards of performance and specific activities that align with the predefined success criteria for the sales organization; track and report on these activities to ensure outcomes are on track/met
Automating and refreshing data, transferring data to Global sheets, and any other analysis needed for weekly reporting needs.
Manage compliance of the non-standard transactions process
Track quarterly metrics on general business performance, average discounts, non-standard exceptions, etc.; recommend action items for improvement
This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs
Qualifications
Your Experience
8+years of previous experience in a business-focused analytics role preferred
Strong understanding of sales processes, business acumen, and methodologies
Strong organizational skills with the ability to manage multiple projects
A demonstrated passion for information and business intelligence
Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications
Proven track record of effectively interfacing with cross-functional departments and sales management team
Excellent written and verbal communication skills, strong presentation skills
Advanced skills in Excel & PowerPoint; Tableau experience also a plus. Salesforce experience is mandatory
Experience with Googles G Suite (Drive, Docs, Sheets, and Slides) is a plus
Self-starter, able to establish own priorities, initiatives and drive to closure
Works well under pressure of heavy workload and time constraints
Basic understanding of Sales, Inside-Sales, Partner ecosystem and supporting business functions
Bachelors Degree in statistics, analytics, or finance preferred
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Operations / EnablementEmployement Type: Full time