Technology Support Engineer @ Accenture

Job Description

 About The Role  

Project Role :Technology Support Engineer
Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Microsoft Endpoint Configuration Manager

Good to have skills :Microsoft Windows Desktop Management
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time educationSummary:As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and maintenance of documentation related to system configurations and operational procedures.

Engage in continuous learning to stay updated with the latest technologies and best practices in technology support. Professional & Technical Skills:

Must To Have Skills:

Proficiency in Microsoft Endpoint Configuration Manager.

Good To Have Skills:

Experience with Microsoft Windows Desktop Management.

Strong understanding of incident management processes and tools.

Experience in troubleshooting hardware and software issues in a corporate environment.

Familiarity with service management frameworks such as ITIL. Additional Information:

The candidate should have minimum 2 years of experience in Microsoft Endpoint Configuration Manager.

This position is based at our Bengaluru office.

A 15 years full time education is required. Qualification 15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Bengaluru

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Keyskills:   service delivery knowledge base incident management service management troubleshooting micros technical skills maintenance