Hotel Operations Executive @ Easemytrip

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Hotel Operations Executive

Easemytrip
1 - 3 years
Noida, Gurugram
3 months ago
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Job Description

We are looking for a Hotel Operations Executive/Sr. Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

Manage post-booking queries, modifications, and cancellations.
Coordinate with hotels for confirmations and issue resolution.
Provide customer support via calls, emails, and chats.
Handle escalations, refunds, and payment discrepancies.
Maintain booking records and improve processes.

Requirements:

Experience: 1+ years in hotel reservations, operations, or customer service.
Skills: Strong communication, problem-solving, and coordination.
Technical: Familiarity with OTA booking systems is a plus.

Rotational Offs- 6 Days working

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Easemytrip
Location(s): Noida, Gurugram

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Keyskills: Hotel Operations OTA Reservation Customer Service Travel Desk Travel Process Travel Operations Travel Agency Customer Support Operations Hotel Booking Travel Agent Activities

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₹ -3.75 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Easemytrip

Company DetailsEaseMyTrip.com

Hotel Operations Executive @ Easemytrip

Home > Customer Success, Service & Operations - Other