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Live Operations Manager @ Amazon

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Amazon  Live Operations Manager

Job Description

Your ability to learn quickly and handle multiple overlapping tasks will define your success in this fast-evolving video ecosystem. Youll maintain a high bar for operational excellence while promoting innovation and ensuring appropriate resources are in place to deliver exceptional live event experiences. As an operational leader, youll implement continuous improvement processes, define success metrics, and recommend strategies that meet quality, performance, and sustainability criteria. Manage the day-to-day live event operations team by maintaining high standards of operational excellence and efficiency, including implementing continuous team training and optimizing resource management Drive innovation and provide clear, challenging vision while ensuring appropriate resources are in place to deliver exceptional live streaming experiences Define and continuously improve success metrics and perform regular quality reviews to enhance team performance and customer satisfaction Recruit, manage, and mentor Live Ops Support Engineers while developing their technical capabilities and operational expertise Recommend and implement strategies and systems that meet quality, performance, and sustainability criteria for live event broadcasting

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Amazon
Location(s): Hyderabad

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Keyskills:   Automation Operational excellence Networking Project management Strategic planning Customer support Resource management Continuous improvement Technical support Facility operations

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Amazon

Amazon Development Centre India Pvt. Ltd. At Amazon, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving custo...