Customer Support Representative @ Naukri

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Customer Support Representative

Naukri
2 - 8 years
Noida, Gurugram
2 months ago
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Job Description

Roles and Responsibilities :

Handle customer inquiries, complaints, and feedback via phone calls in a professional and courteous manner.
Process customer requests for product information, orders, returns, exchanges, and cancellations efficiently.
Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
Maintain accurate records of all interactions with customers using our CRM system.

Job Requirements :

2-8 years of experience in BPO/Call Centre environment with focus on voice process (customer support).
Strong communication skills with excellent verbal fluency in English language.
Ability to work effectively in a fast-paced environment with multiple priorities simultaneously.
Proficiency in US process knowledge is an added advantage.

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Naukri
Location(s): Noida, Gurugram

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Keyskills: Customer Support Voice Process US Process

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Customer Support Representative @ Naukri

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