Immediate Opening For Support Analyst - Control-m With Kiya.ai (cmmi)
- Kiya.ai
- 5 - 10 years
- Chennai
- 25 days ago
- Email to a friend
- Report this job
Job Description
Technical & Behavioral Competencies
As OPS engineer:
- To ensure that all deployments are conducted on schedule, are fully deployed, implemented, and function in the operational environments.
- To help prepare the detailed runbook by identifying all stakeholders and related actions.
- To analyze all technical dependencies between the different components.
- To update the Current State Architecture document based on detailed technical design.
- To update or create all documentation for support.
As incident solver in run mode:
- To find, advice and implement solutions in order to solve incidents
- To document the resolution progress and the applied solutions
- To investigate, analyze and document incident cause and solution
- To evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (iMod)
Technical Experience:
Mandatory
- Basic Knowledge of Wintel, Unix & Linux Environment
- Good knowledge at Control-M
- Basic Operating system: Aix, Unix, Linux, Windows Server
- Basic Database oracle / SQL
- Basic on scheduling
- MS Office XLS, Word, PPT
Preferable
- Experience in a second line
- Some knowledge about cloud environments
- WebSphere experience
- Experience in deployment of business applications.
Specific Qualifications (if required)
- Agile environment
- Follows the Customer processes for projects, incident and change management.
- Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.
- Motivated self-starter, process-oriented with high attention to detail
- Quick self-starter, proactive attitude.
- Good communication skills, Good analytical and synthesis skills.
- Autonomy, commitment, and perseverance.
- Ability to work in a dynamic and multicultural environment.
- Flexibility (in peak periods extra efforts may be required).
- Open minded and show flexibility in self-learning new technologies/tools.
- You are customer-minded and can translate technical issues into non-technical explanations.
- You are always conscious about the continuity of services.
- You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
- Client-oriented, analytical, initiative oriented and able to work independently.
- Be flexible and ready to provide support outside of Business hours (on-call).
- Able to take additional responsibility.
- Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.
- You are flexible and ready to provide support outside of Business hours (on-call).
Ankita Bhagat
Talent Acquisition Human Resources, Kiya.ai
Email ID: an**********t@ki*a.ai
Mobile Number : 7738314***
- www.kiya.ai
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Chennai
Keyskills: Control-M Production Support Unix database Linux Oracle
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Kiya.ai
The Company is a specialist banking and financial industry IT solutions company with a decade of successful operations. We help creating new business models with our software products, solutions and specialized services. We are an ISO9001 and CMM Level 5 Company having a global foot print with opera...
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