Business Processes Consultant - SAP CRM
- SAP Servers Tech
- 5 - 10 years
- Noida, Gurugram
- 2 months ago
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Job Description
- Good understanding of end-to-end core business processes of Customer Service/ Service Management
- Facilitate customer discussions and elaborate on the areas of proposed improvements
- Aptitude to define the problem concisely and propose solution
- Delivering billable components that meets a customer s needs
- Ability to write detailed functional specifications and technical specification documents relating to functional enhancements, interfaces, forms and conversion of master data
- Developing application specifications. Making recommendations towards the development of new code or reuse of existing code
- Responsible for defining the scope of a project / opportunities, estimating efforts and project timelines
- Participate in RFPs for Service Management
- Solution design, Customer advisory, Leading workshops and managing project executionrisk. Suggesting customers on the best practices roadmap.
- Independently handle implementation projects and lead team to deliver an outcome following SAP Activate methodology
- Degree in Engineering (BE, BTech)
- Experience in SAP Customer Relationship Management or Customer service with at-least 1 end to end implementation cycle from CRM to S/4 service management or CS to S/4 Service management
- Analyze business requirements and perform fit-gap analysis to come up with required Configuration and Development items
- Expertise in SAP S/4HANA Service and Customer Management modules
- Extensive knowledge in CRM service or Customer service module
- Deep experience in areas of Interaction center, ERMS, Service request, Service contract, Service order, Service Quotation, Recurring services, Service confirmations, Billing, and pricing
- Deep experience in areas of Lead, Opportunity, Activities and Knowledge Article.
- Good understanding of front-end technologies like Fiori and Web UI
- Understanding of Order to Cash and Quote to Cash solutions
- Fair understanding of SAP S/4HANA capabilities and solution scope mapping from CRM to S/4 Service
- Understanding of Field Service Management will be added advantage
- Strong client-facing experience and well-developed customer focus
- Solid oral and written communication skills
- Mobility is must - candidate must be ready to travel to project locations (short term and long term)
- Around 5 to 10 years of SAP Experience
- Experience on S/4HANA Service and Customer Management
- Experience on SAP CRM Service module or customer service
- Experience in business process configurations and testing of process scenarios
- At least five full cycle implementations experience in SAP CRM Service and/or S/4 Service and Customer Management
- Good integration knowledge of related modules and knowledge in Migration tools (MC and DMLT)
- Strong understanding of front-end technologies such as Web UI, Fiori and BTP extensions
- Proficiency in ABAP, CDS, ODATA, Webservices, Proxy, SOAP, BAPI, Middleware, WEB UI, BOL GENIL.
- Proficiency in AET, Extensibility, Workflows, BSP, Forms, Events, BADI and Exits
- In-depth knowledge in CRM one order framework
- Ability to write detailed functional specifications and technical specification documents relating to functional enhancements, interfaces, forms, and conversion of master data
- Develop AI/ML-driven accelerators and decision-support tools to enhance S/4HANA service move processes
- Knowledge of SAP- ISU/CCS CRM technical and configuration problem solving skills would be an added advantage
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Noida, Gurugram
Keyskills: forming web services customer service billing service request sap s hana odata workflow analysis bapi events communication skills middleware crm servicing sap customer management gap analysis service contracts genil web ui cds abap pricing soap bsp
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