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Executive @ EXL

Home > Operations Support

 Executive

Job Description

Performance Parameters


  • Productivity

  • Accuracy/Quality

  • Corrective Actions

  • Training

  • Documentation

  • Attendance

  • Schedule Adherence


Role Responsibilities






  • Update WTS each time an account is assigned or completed

  • Review all necessary account documents from relevant systems

  • Compile and organize relevant audit and claims data into spreadsheet analysis.

  • Participate in all applicable training and special unit projects when appropriate

  • Analyze and explain impact on Insured s account

  • Ensure that the assigned account has been updated properly on the compliance report

  • Submit daily status reports to Unit Manager

  • Update checklist and store supporting documentation in Pre approval folder for review



Minimum Qualification
Graduate in Accounting / Commerce / Business Administration with at least 15 years of education

Minimum Experience

Minimum 18 to 24 months of work experience in a related field is preferred


Experience in Insurance process shall be preferred.




Technical Skills








Soft Skills









Process Specific Skills














  • Good Computer Navigation Skills

  • Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)

  • Accounting knowledge and computing skills

  • Keyboard handling skill - 25 wpm with 90% accuracy




  • Proficiency in English

  • Communication skills - should be able to read, interpret business documents. Good oral/written communication

  • Analytical and interpersonal skills

  • Data gathering ability/ Eye for detail

  • Team work/ Managing Self / Adaptability

  • Ability to work successfully in production driven environment

  • Ability to work on routine/standardized transactions




  • Knowledge about the Insurance / Re-insurance Industry in US

  • Knowledge about US Culture

  • Knowledge of AIG Loss Sensitive process and process applications



Essential Skills




  • Working knowledge of MS Excel

  • Accounting and computing skills



Primary Internal Interactions


  • Assistant Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support

  • RSC for the purpose of raising UW Assists and providing clarification on contracts, and all communications outside of fusion.

  • Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance

  • Peers(team members) for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required

  • Approvers for the purpose of contract related issues, escalated transactions, feedback, audit and training



Primary External Interactions


  • Trainers at the client end for the purpose of training

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: MIS Executive
Employement Type: Full time

Contact Details:

Company: EXL
Location(s): Noida, Gurugram

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Keyskills:   Training MS Office suite Business administration Reinsurance Interpersonal skills Claims Excel Accounting Analytical Auditing

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EXL

Website :- https://flexli.in/ Industries:- Warehousing and Storage Company size:- 21-50 employees Headquarters:- Bangalore, Karnataka Type :- Privately Held Founded :- 2019 Specialties:- Warehouse Automation and Robotics