Manage day-to-day operations of the IT help desk, ensuring timely resolution of technical issues.
Provide remote support to end-users through phone, email, or chat platforms.
Troubleshoot hardware and software problems using various tools and techniques.
Collaborate with other teams to resolve complex issues that require escalation.
Maintain accurate records of customer interactions and issue resolutions.
Desired Candidate Profile
2-3 years of experience in an IT help desk environment or similar role.
Strong knowledge of Windows operating systems, Active Directory, DNS, DHCP, printer setup/troubleshooting.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Incident ManagementEmployement Type: Full time