Application Support Engineer @ Infobeans

What will your role look like

• Work closely with cross-functional teams to ensure smooth functioning of production systems and minimize downtime.
• Participate in Incident, Problem, and Change Management activities following ITIL best practices.
• Drive root cause analysis and ensure long-term fixes for recurring issues.
• Provide support during EST timezone and ensure timely response to business-critical escalations.

Why you will love this role

• Opportunity to work on critical production environments with end-to-end system visibility.
• High ownership and accountability with the ability to make a direct impact on system stability and performance.
• Work within a collaborative and supportive environment, interacting with multiple teams and stakeholders.

We would like you to bring along

• Demonstrate experience in application log analysis and debugging
• Deep understanding of production support processes aligned with ITIL practices (Incident, Problem, Change Management).
• Strong analytical and communication skills with proactive problem-solving abilities.
• Ability to work independently and operate effectively in the EST timezone.