Renewal Specialist
- Sophos
- 2 - 7 years
- Remote
- 1 month ago
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Job Description
- Analyze customer contracts and product selection related to renewals.
- Foster positive relationships with customers, addressing inquiries, concerns, and escalations throughout the renewal process.
- Maintain positive relationships with top partners, addressing their inquiries, concerns, and escalations.
- Drive revenue optimization by identifying opportunities for upselling, cross-selling, and expanding customer contracts.
- Continuously evaluate and refine the renewal process to streamline operations and enhance efficiency.
- Collaborate effectively with cross-functional teams to ensure alignment and coordination throughout the renewal process.
- Proven relevant experience (minimum 2 years) in sales, customer success, channel partners, or renewal management.
- Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Self-motivated and proactive approach to tasks, with the ability to work independently and prioritize tasks effectively.
- Experience in the technology industry or a SaaS-based organization is highly desirable.
- Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Power BI, and Outlook.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Operations / EnablementEmployement Type: Full timeContact Details:
Company: SophosLocation(s): Remote
Keyskills: Relationship management Product management Automation Excel HP data protector Contract management Process improvement Customer engagement Recruitment Salesforce
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