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AWS L2 Support @ Infogrowth

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 AWS L2 Support

Job Description

Role & responsibilities


Responsibilities

  • Provide L2 technical support for AWS enterprise customers
  • Troubleshoot issues across EC2, S3, IAM, VPC, RDS, Lambda & CloudWatch
  • Handle incident tickets & escalate to Tier-2 when needed
  • Work with global AWS teams in a 24x7 support model
  • Create documentation, KB articles & incident reports
  • Continuously enhance AWS skills & contribute to knowledge sharing

Required Skills

Active AWS Certification (SysOps or Solutions Architect)
8+ yrs AWS hands-on experience
EC2, S3, IAM, VPC, RDS, Lambda, ELB, Route 53
CloudWatch monitoring & alerting
Shell Scripting
Strong troubleshooting & communication skills
Ticketing tools experience

Preferred candidate profile


Experienced AWS Support Engineer with active AWS certification, strong troubleshooting skills, hands-on EC2/S3/IAM/CloudWatch, and 8+ yrs cloud support. Excellent communication & customer handling skills.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: Infogrowth
Location(s): Indore

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Keyskills:   AWS Support L2 Support IAM EC2 AWS S3 RDS Web Servers Shell Scripting Networking & Security CloudFormation Vpc AWS Solutions Architect Troubleshooting Cloud Infrastructure Databases Linux CloudWatch Aws Certified Ticketing Tools Route 53 AWS SysOps ELB Lambda

 Fraud Alert to job seekers!

₹ 25-30 Lacs P.A

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Infogrowth

InfoGrowth Private Limited, established in 2020 and headquartered in Hyderabad, specializes in Digital Marketing, IT Managed Services, Cloud Services, Software Development, IT Consulting, BPO Services, Customer Support, and Staffing Solutions.