Manager, Infra Core Services @ Ensono

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Manager, Infra Core Services

Ensono
10 - 12 years
Pune
3 months ago
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Job Description

Manage a team of L1 and L2 engineers supporting server infrastructure, data center operations, and client applications
Ensure 24 7 coverage through rotating on-call schedules and shift planning
Act as an escalation point for client operations and critical incidents
Conduct regular one-on-one meetings, performance reviews, and career development planning
Mentor team members on technical skills, communication, and service delivery best practices
Collaborate with global delivery managers, project teams, and service delivery managers to align support strategies

Process & Service Management

Oversee ticket queue management, incident resolution, change control, and problem management in alignment with ITSM standards
Track and report KPIs and SLAs for platform operations and client environments
Drive infrastructure projects focused on operational efficiency and automation
Ensure compliance with security, audit, and regulatory requirements
Develop and deliver documentation, training materials, and knowledge-sharing sessions for internal and client stakeholders
Build scalable monitoring and alerting solutions to enable proactive support and self-service capabilities

Technology Oversight

Ensure high availability, performance, and recoverability of client environments
Lead deployment, maintenance, and support of solutions across VMware, Windows Server, and Linux platforms
Utilize automation tools to reduce manual effort and improve response times
Provide technical leadership for complex projects and cross-functional initiatives
Identify gaps in client environments and collaborate with delivery teams to address them
Promote a culture of continuous learning and technical excellence within the team

Qualifications

10 12 years of experience in IT infrastructure and support, with 3 5 years in a managerial role
Strong hands-on experience with:

VMware ESXi / vCenter
Windows Server Administration
Linux (RHEL, CentOS, Ubuntu)

Familiarity with cloud platforms (AWS preferred)

Proven ability to manage teams of 10+ technical staff

Strong project management skills (planning, scheduling, budgeting)

PMP or Agile certifications preferred

Excellent communication, documentation, and stakeholder management skills

Bachelor s degree in computer science, Information Technology, Electronics & Communication, or a related technical discipline is required

Location: Pune

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Head - Network Operations
Employement Type: Full time

Contact Details:

Company: Ensono
Location(s): Pune

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Keyskills: Computer science Service management VMware PMP Linux Infrastructure management Agile Problem management Information technology Monitoring

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Manager, Infra Core Services @ Ensono

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