Collections Manager @ Airtel

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Collections Manager

Airtel
3 - 8 years
Mumbai
2 months ago
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Job Description

Role & responsibilities

Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism
Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s
Agency Management and Process adherence - Ensure high productivity of CLCM Agency management
B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction
Billing related complain reduction - Complaints related to billing / No. of unique customer complaining.
Churn - drives churn through agency manpower.

Preferred candidate profile

3+ years of experience in the area of customer service management, and governance and process improvement.
Strong Analytical skills
Very high Excel and financial modeling skills
GST & TDS knowledge
High process orientation
Good communication skills
Result - Orientation
High negotiation skills

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Telecom - Other
Employement Type: Full time

Contact Details:

Company: Airtel
Location(s): Mumbai

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Keyskills: B2B Collection Gst Team Management Customer Service Bad Debt Recovery Collections

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Airtel

Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...

Collections Manager @ Airtel

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