Senior Analyst- Insurance Operations (Voice Process)| 10LPA
- Rivera Manpower
- 4 - 8 years
- Bengaluru
- 4 days ago
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Job Description
Warm Greetings,
Hiring: Senior Analyst (Service Support Associate) FOR Leading US Insurance Firm!!
Experience: Minimum 4 years in US Health Insurance voice or BFSI International Customer Service Work Mode: Work from OfficeLocation: Bangalore
Shift: US Shift (Fixed) Saturday and Sunday Off
About the Role
We are hiring experienced professionals for a Senior Analyst Service Support Associate role to provide end-to-end support for US Health Insurance policy renewals and client servicing. The role demands strong communication skills, domain expertise, and the ability to manage multiple priorities efficiently. Key Responsibilities
- Act as the primary point of contact for the US onshore branch.
- Conduct end-to-end policy renewal activities and ensure timely completion.
- Manage the entire policy lifecycle, including documentation and compliance.
- Provide benefits advisory services to clients and stakeholders.
- Handle queries effectively to minimize rework and improve efficiency.
- Collaborate with internal teams to ensure smooth operations.
- Maintain accuracy and adhere to US Health Insurance guidelines and procedures.
- Demonstrate excellent time management and organizational skills.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and client-handling skills.
- Advanced proficiency in MS Outlook, Excel, Word, and PowerPoint.
- Proactive and self-driven approach to problem-solving.
- Strong understanding of US Health Insurance processes and regulations (experience with Aetna, Blue Cross Blue Shield, MetLife preferred),
Qualification
- Graduate with minimum 15 years of education (10 + 2 + 3).
- 4+ years of relevant experience in Health Insurance / BFSI international customer service Voice Process.
- Insurance certification Good to have.
- Transition or onboarding experience Added advantage.
Call and Book Your Interview Slot: (10am to 6pm Monday -Friday ) 8884777***/7996180***/8884496***
ri*********a@gm**l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Rivera ManpowerLocation(s): Bengaluru
Keyskills: SME Inbound Process insurance Healthcare process customer service client servincing client management Voice Process Outbound Process stake holder management handling escalation Voice Support banking Customer Support International Voice Process International BPO
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Rivera Manpower
Rivera Manpower Services is a trusted name in recruitment, specializing in end-to-end talent solutions across both IT and non-IT sectors. For over a decade, we have collaborated with leading organizations to streamline their hiring processes and deliver high-quality professionals for niche and cri...
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