Support Engineer @ Infinite

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Support Engineer

Infinite
2 - 4 years
Bengaluru
2 months ago
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Job Description

PS Team Responsibility
Responsible for application support end to end
Knowledge on e-commerce / B2B is Good
Co-ordination during Application Maintenance, Production Outage
Responsible for driving Defect and Incident Management

Preparing / Reviewing training manuals, SOP and FAQ materials for easy-access
Documenting processes and maintaining records
Collaborating with internal team and customer
Keeping stakeholders informed of advancements in incident or requests
weekly Monthly Status Report

Key Skills:
Production Support Analyst Requirements:
Bachelors degree in computer science, information systems, or similar
At least 2 to 4 year experience Application Support
Super excellent in communication ( written and Verbal) and presentation skillset
Knowledge on ITIL process is Must

Proficiency in any ITSM software ( Knowledge on ticketing tool would be a Plus)
Exceptional analytical and problem-solving skills
Knowledge on Infrastructure (Azure) is a Plus.
Advanced collaboration, communication, and interpersonal skills
Excellent organizational and time management skills

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Infinite
Location(s): Bengaluru

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Keyskills: Computer science Ticketing Application support Interpersonal skills Time management Analytical Incident management E-commerce ITIL process Production Support Analyst

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Infinite

About Xperience Infinite: Xperience Infinite specializes in developing cutting-edge Computerized Maintenance Management System (CMMS) solutions tailored for UK-based retail giants. Our innovative products are designed to manage and maintain assets and resources efficiently, ensuring optimal perfor...

Support Engineer @ Infinite

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