Salesforce LWC - Sr Lead @ Birlasoft

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group s 170-year heritage of building sustainable communities.

Role: Salesforce LWC - Sr Lead
Location: Bangalore, Chennai, Pune, Mumbai, Noida
Experience: 7-10 years
Shift: Afternoon/Flexible

Responsibilities include the following:
Troubleshoot and resolve technical issues in Salesforce Applications which includes Salesforce LWC, Salesforce Configurations, Apex Triggers, Flows, and integrations.
Provide customer service and support to ensure a positive customer experience.
Utilize technical expertise to quickly identify and resolve complex problems.
Document and track customer issues, providing regular updates and resolutions.
Continuously strive to improve processes and procedures for better customer support.
Update Salesforce products and features based on latest releases
Communicate effectively with customers to understand their needs and provide timely resolutions.
Work in a fast-paced environment and handle multiple tasks simultaneously(Valent USA and VBS Salesforce Applications).
Proactively monitor systems and identify potential issues before they impact customers.
Troubleshoot bugs or issues.
Work on quick win development activities that includes appexchange products installation and support (Docusign, SurveyMonkey, Gamification apps), business process updates, reports, and dashboards and set up DevOps Center
Partner Portal, Experience Cloud experience, CRMA is a plus.