Opening For international voice process
- Cognizant
- 1 - 4 years
- Hyderabad
- 4 months ago
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Job Description
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
- Provide accurate information on products/services offered by the company to customers.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Desired Candidate Profile
- 1-4 years of experience in an International BPO environment handling Customer Support/CSE roles.
- Strong communication skills (verbal & written) with ability to work effectively in a fast-paced environment.
- Proficiency in English language is essential; knowledge of other languages is desirable but not mandatory.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Voice Support bpo US Process Customer Service International Call Center cse Voice Process International BPO customer support International Voice Process
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