Business Operations Manager
- Tredence
- 8 - 13 years
- Pune
- 2 months ago
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Job Description
About the Role
We are seeking a strategic and detail-oriented Business Operations Manager to join our growing AI & ML consulting practice. This role will serve as a critical bridge between leadership, delivery teams, and clients, driving operational excellence and enabling data-driven decision-making across the organization.
Key Responsibilities
Business Operations & Reporting
- Partner with Vertical Delivery Heads (VDH) and PMO teams to develop and maintain comprehensive business metrics including revenue, margin, utilization, pipeline, and delivery performance
- Design, build, and manage executive dashboards using Power BI to provide real-time visibility into key business metrics
- Generate regular reports and insights to support strategic decision-making and operational planning
- Work with sales, delivery, and technical teams to respond to RFPs and develop compelling client proposals
- Contribute to the creation of Statements of Work (SOWs) that align client expectations with delivery capabilities
Resource & Demand Management
- Collaborate closely with the resource management team to optimize resource allocation and utilization across projects
- Support the end-to-end demand lifecycle management process, from pipeline tracking to project delivery
- Analyze capacity and demand trends to identify gaps and opportunities for improved resource planning
Learning & Development
- Drive learning and development initiatives to upskill team members in emerging technologies and methodologies
- Identify training needs and coordinate with internal and external partners to deliver relevant programs
- Foster a culture of continuous learning and knowledge sharing across the organization
Strategic Initiatives
- Support ad hoc organizational initiatives focused on operational efficiency, process improvement, and value creation
- Contribute to special projects and cross-functional programs that drive business impact
- Identify opportunities for automation and process optimization
Quality & Process Management
- Ensure adherence to business operations and quality management frameworks
- Support the implementation and maintenance of best practices across project delivery
- Monitor and improve operational processes to enhance efficiency and effectiveness
Required Qualifications
Education
- MBA from a recognized institution (preferred)
Technical Skills (Must Have)
- Advanced Microsoft Excel: Proficiency with complex formulas, pivot tables, data modeling, macros, and advanced analytics
- Power BI: Strong experience in creating interactive dashboards, data visualization, DAX queries, and report development
- Familiarity with data analysis tools and techniques
Experience
- 8+ years of experience in business operations, consulting, or related roles
- Experience working in a consulting environment or professional services firm
- Proven track record of managing business metrics and driving operational improvements
- Exposure to RFP/proposal development and SOW creation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Other Program / Project Management - OtherEmployement Type: Full timeContact Details:
Company: TredenceLocation(s): Pune
Keyskills: Power Bi Project Management Business Operations SOW Stakeholder Management
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Tredence
Tredence is a global data science solutions provider focused on solving the last mile problem in AI. The last mileis the gap between insight creation and value realization.Headquartered in San Jose, the company embraces a vertical-first approach and an ou
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