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Fresher Walk-in Drive For Arabic International Voice Process (gar-hyd) @ Cognizant

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 Fresher Walk-in Drive For Arabic International Voice Process (gar-hyd)

Job Description

Role & responsibilities

  • Working on the moderation of the listings and making sure > 98% accuracy is maintained.
  • Making sure the listing are completed within the defined SLA/TAT time. Should be able to work independently and understand his/her performance metrics.
  • Track his/her own performance need improvise based on the business requirement.
  • Should be able to take manage his/her own performance
  • Need to be very judgmental in order to make sure that the correct information updated on the map front.
  • Should be focused to achieve 100% user satisfaction and zero client or customer escalations.

Preferred candidate profile

  • Fresher's with (0-11) months.
  • No Personal Laptop allowed during Interview.
  • Carry two set of resume with recent passport size photo.
  • Excellent communication skills and interpersonal skills in Arabic.
  • Proficient in reading & speaking of Arabic / Hindi and English..
  • Should be proficient with computers and MS office
  • Should be able to type 30 words per minute with preferred language.
  • Should have fair knowledge above navigation on Google Maps & geography.
  • Should be able to identify the area of Opportunity and bring it to the notice of supervisor.
  • Should be able to work in different shifts and locals depending on the business requirement.
  • Should be able to apply the theoretical knowledge into practice.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Walk-ins

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills:   Customer Service Customer Support Arabic Voice Process International Voice Process Voice Support International BPO

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Cognizant

Job Description:1. Strong organizational and time-management skills with the ability to manage multiple priorities.\n\n2. Excellent verbal and written communication skills.\n\n3. Proficiency in scheduling tools and platforms (e.g., Outlook, MS Teams, Workday or equivalent ATS).\n\n4. Attention to de...

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