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Lead Associate RTA (WFM) @ IGT Solutions

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 Lead Associate RTA (WFM)

Job Description

About IGT Solutions
IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers, were committed to driving innovation and excellence.
Learn more: www.igtsolutions.com

We're Hiring! Join the Team at IGT Solutions Pvt Ltd
Location: Pune | Shifts: Rotational

Are you passionate about data, reporting, and the travel industry? Were looking for a RTA (Real Time Analyst) to join our growing team!

Key Responsibilities:
Generate and publish Hourly/Daily/Monthly reports
Create custom templates and reports based on process needs
Manage and schedule reports across multiple programs
Collaborate with end-users and clients daily
Design and implement new reporting modules
Ensure SLAs and TATs are met consistently

What Were Looking For:
Strong skills in MS Office & Excel
Experience in Excel automation
Excellent communication both verbal and written
Bonus: Knowledge of MS Access & SQL Server
Open to rotational shifts and weekly offs

Equal Opportunity Employer
Were proud to foster a diverse, inclusive workplacefree from discrimination, intimidation, or bias.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: IGT Solutions
Location(s): Noida, Gurugram

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Keyskills:   adherence login adherence aht RTA WFM attrition shift adherence

 Fraud Alert to job seekers!

₹ -4.5 Lacs P.A

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IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...