Customer Care Executive @ Policybazaar

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Customer Care Executive

Policybazaar
0 - 4 years
Noida, Gurugram
28 days ago
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Job Description

Job Role - Customer Care Executive

Experience - 0 to 4 Years

Job Location - Gurgaon

Interview Mode - Face to Face

Role & responsibilities-

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

What we are looking for in a candidate

Should be Confident & Dynamic.
Should have a bent towards Sales & Customer support.
Excellent interpersonal and listening skills
Good persuasion skills.
Should be efficient in converting customer interest into sales.
Good negotiation skills
Team Player
Quick learner, creative and achiever.
Passionate about work output

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Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Policybazaar
Location(s): Noida, Gurugram

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Keyskills: Customer Care Inbound Process Bpo Customer Service Voice Process

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₹ 2.25-4.25 Lacs P.A

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Policybazaar

About us:\n\nTrigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection reliability, accountability and trust. We have realized many of our employ...

Customer Care Executive @ Policybazaar

Home > Customer Success, Service & Operations - Other