Non Voice Customer Care Executive
- Cognizant
- 0 - 2 years
- Gandhinagar
- 4 months ago
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Job Description
Job Description: (PE)
Role Objective
- Evaluating pre-recorded audio calls and transcripts for the Ads for Quality and Compliance parameters outlined. Based on the guidelines provided, identify and evaluate potential frauds or any possibility of customers' sensitive information being collected or misused by the advertisers (relating to call quality, scam etc.)
Role responsibilities
- Obtain consumer / provider information by listening to telephone calls/ text & messages
- Determine eligibility by comparing consumer / provider information to requirements
- Based on the pre-recorded calls, Identify Scam/Phishing and customers sensitive information
- Meet the required target and quality metrics
- Work effectively with other teams
- Skill Set : Good communication, able to understand US/UK accent
- Role : Evaluating pre-recorded audio calls and transcripts for Google Ads for Quality.
- Qualification : Any Graduate
- Shift : Day shift (9:00 AM to 7:00 PM)
- Work Mode : Complete work from office (Mon to Fri).
- Job Location : Fintech One - GIFT City, District Gandhinagar, Gujarat - 382355
- CTC :hike
- No of positions : 150
- Rounds of Interview : Screening / Versant Assessment (50) / OPS Interview
Skills/Qualifications
- [IMPORTANT] Comprehensive and analytical skills
- [IMPORTANT] Good knowledge of websites, and how to navigate to obtain desired information
- [IMPORTANT] Excellent Communication Skills (both written & oral)
- [IMPORTANT] Decision making skills
- Strong Logical/ Analytical skills (cognitive ability)
- Multi tasking ability
- Excellent time management skills, most workload involves fluctuation
- Extremely proactive and organized with a track record of success in a team environment
- Basic knowledge of excel sheets
Preferred Attributes
- Possesses basic knowledge on the US culture
- Relevant experience from customer service is an added advantage
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Gandhinagar+ View Contact
Keyskills: Non Voice Process International Non Voice Chat Support Bpo Non Voice Chat Process Email Support Non Voice
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