Cs Executive
- OYO
- 2 - 5 years
- Noida, Gurugram
- 4 months ago
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Job Description
Role & responsibilities
- Respond promptly and accurately to customer queries received via email.
- Assist customers with booking-related inquiries, cancellations, modifications and refund tracking.
- Analyze customer concerns and provide appropriate resolutions.
- Coordinate with internal teams to expedite issue resolution.
- Maintain response quality and compliance with defined SLAs.
- Document interactions and maintain records in the CRM system.
- Identify recurring issues and escalate when necessary
Preferred candidate profile
- Experience in customer support, email process or hospitality support preferred
- Strong written communication and comprehension skills
- Ability to multitask and manage priorities professionally
- Customer-first approach with problem-solving mindset
- Knowledge of MS Office and CRM or ticketing tools
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: Customer Service Escalations Customer Complaints Customer Satisfaction Email Complaint Handling Query Resolution Customer Handling
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