Sr Analyst II Project Management
- DXC Technology
- 8 - 12 years
- Hyderabad
- 24 days ago
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Job Description
- Critical Incident Management
- Act as the Major Incident Manager for high-priority incidents, ensuring quick triage, resolution coordination, and stakeholder communication.
- Drive war-room/bridge calls, engage the right SMEs, and apply AI/automation for triage and RCA acceleration.
- Provide timely, executive-level updates and post-incident summaries.
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- Problem Management
- Lead proactive and reactive problem investigations, trend analysis, and RCA documentation.
- Establish permanent fixes, preventive measures, and knowledge articles to avoid recurrence.
- Collaborate with engineering and operations teams to strengthen resilience and stability.
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- Service Operations Management
- Knowledgeable in other ITSM processes: Change, Release, Request Fulfillment, and Knowledge Management.
- Ensure SLA/OLA adherence, continual improvement, and governance across IT services.
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- Full Stack Service Management
- Collaborate with Apps, Infra, Cloud, DevOps, and security teams for end-to-end service visibility .
- Monitor capacity, performance, and availability metrics for both infra and applications.
- Enable proactive detection and predictive operations via observability and AIOps platforms.
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- Automation & AI Enablement
- Embed AI/ML into workflows for triage, RCA, and predictive incident management.
- Implement automation, runbooks, and self-healing playbooks to reduce MTTR.
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- Continuous Improvement
- Apply Lean practices to eliminate waste, standardize workflows, and benchmark process performance.
- Drive service reviews, RCA learnings, and proactive problem prevention strategies.
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- Stakeholder Engagement
- Provide executive-ready reporting on critical incidents, problem trends, and service health.
- Partner with business stakeholders to translate operational data into actionable strategies.
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- Critical Incident Management managing end-to-end lifecycle of P1/P2 incidents, rapid triage, war-room leadership, stakeholder communications, RCA input.
- Problem Management root cause analysis, trend analysis, permanent fix enablement, and preventive measures.
- Bachelor s degree in Computer Science, IT, or related field.
- 8-12 years of experience in IT Service Management / IT Operations with direct expertise in Critical Incident Management and Problem Management .
- Strong knowledge of ITIL v4 practices; ITIL certification preferred.
- Hands-on experience with ITSM tools (ServiceNow, BMC Remedy, etc. ).
- Familiarity with observability/automation platforms (ServiceNow ITOM, Splunk, Dynatrace, AppDynamics, AIOps, RPA).
- Understanding of DevOps, SRE, and cloud service models (AWS, Azure, GCP) .
- Excellent stakeholder management and communication skills.
- Experience with AI/ML-driven operations for incident and problem management.
- Knowledge of Agile/DevOps delivery models .
- Exposure to multi-supplier governance and integration .
- Ability to mentor junior analysts in incident and problem management practices.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: IT Project LeadEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Hyderabad+ View Contact
Keyskills: Computer science IT services Automation GCP Project management Social media Problem management Agile Incident management Operations
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DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The worlds largest companies and public sector organizations trust ...
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