International Customer Service Representative
- Varite
- 1 - 5 years
- Mumbai
- 19 days ago
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Job Description
Job Title : : Customer Service - Voice
Location : Mumbai
Experience Required : Min 1 year in any international process
Shift: Rotational (Night)
Company Name: VARITE INDIA PRIVATE LIMITED
About The Client: Our client is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.
About The Job:
- Customer Operations - Voice - Help desk role - ticket resolution Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
- Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are with clients' employees to help them with their queries.
Roles and Responsibilities:
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
Qualifications:
Any Graduation
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Exp Req - Referral Bonus
0 - 2 Yrs. - INR 5,000
2 - 6 Yrs. - INR 7,500
6 + Yrs. - INR 10,000
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: VariteLocation(s): Mumbai
Keyskills: Customer Service US Process Customer Support International Voice UK Process Blended Process International Call Center Semi Voice Inbound Voice Process CSE Bpo Voice International Process Us Voice Process International BPO International Calling
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VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ...
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